Refunds & Returns Policy
Hassle-free refunds and easy returns for a smooth shopping experience.
- Overview
Our refund and return policy lasts 30 days.
If 50 days have passed since your purchase, we can’t offer a return. For eligible for a return.
- Refund within 14 days
- Item must be unused & in original packaging
- Non-returnable goods listed
Our Policy Highlights
Your Privacy, Our Priority
Return Eligibility
Unused & Original Packaging
Non-Returnable
Gift Cards, Software, Health Products
Refunds Process
Credit to OriginalPayment
Exchanges
For Defective/Damaged Items
- Refunds & Exchanges
- Partial refunds conditions
- Sale items non-refundable
- Exchanges for defective or damaged items
- Gifts & Shipping Returns
- Gift refund conditions
- Shipping address & cost responsibility
How It Work
Simple Steps to Start Your Return
Submit Request
Start a return via ouronline portal
Send Back Item
Pack your item and ship itback to us
Get Refund
Receive a refund to your original payment method
Exclusions
Items Not Eligible for Return
Some items are not eligible for return or refund. These include perishable goods that cannot be resold once opened, personalized or custom-made products created specifically for you, and gift cards which hold non-refundable value. These exclusions help us maintain product quality, hygiene standards, and a fair return process for all customers.